Sending it, everyday. Crashes are inevitable. That's why we offer a 30% crash replacement policy. Send an e-mail to email@example.com with the subject-line “Crash Replacement” with a picture of the damaged item(s) and proof of purchase and we will set you up with some fresh gear! This policy does not apply to fair wear and tear. This policy cannot be used on already discounted item(s). The 30% discount is only applicable to full priced items.